• Please have your online order number, order date, and the customer name ready when contacting us.
• ALL downloadable products are NOT refundable.  It includes MP3 singles, MP3 albums, Accompaniment Tracks, and all PDF song sheets and PDF songbooks.
• ALL REFUNDS MUST BE PRE-APPROVED.  Please do NOT return ANY products without first contacting our sales department at sales@sop.org, or by calling our office at 1-714-258-1165.
• REFUND CONDITIONS: Only new, unopened items sold and fulfilled by Stream of Praise online store will receive a refund within 30 days of delivery.  You have the option of returning the items to us by mail or in person at our office located in Tustin, CA.
• SHIPPING AND HANDLING FEES ARE NOT REFUNDABLE.  A 10% restocking fee will apply, and the customer is responsible for any return shipping charges.  Any products shipped to us without pre-approval will not be refunded.
• Items returned to us that are damaged may or may not receive a partial refund. Your refund will be at the discretion of our sales department staff.

• Once your refund is approved and we have received your returned products.  We will need you to provide your credit card information through e-mail sales@sop.org or phone call 1-714-258-1165.  We will need the following information:
  • Invoice or Online Order #
  • Name on Credit Card
  • Credit Card #
  • Exp. Date

• If you are returning a package to us, please include the Invoice or packing slip so we can process your return quickly and efficiently.

OUR RETURN ADDRESS:

Stream of Praise Sales Department
1165 Warner Ave.
Tustin, CA 92780
USA

• If CHANGES and CANCELLATIONS are needed, as long as we have not already processed your order for shipment, you may change your order at no additional cost.
• If an order has already been processed, a 10% restocking fee will apply, and you are responsible for any shipping charges.

• Please try playing all media in several different players before contacting us about a potentially defective product. Some MEDIA (DVD/CD) will not play in equipment that is not of CURRENT technology.
• We will replace any defective product you may have received. Before returning the product to us, please contact us and provide the following information:

Your name as appears on the order

1. Shipping address
2. Your contact number
3. Online order number
4. Product details: please include a description of the defective product and symptoms of the failure.

• We will pay return shipping costs if the defect is a result of our error (you received an incorrect or defective item, etc.)